Milk Delivery Solutions: One-stop Doorstep Milk Delivery Software
Doorstep delivery services have transformed the way we buy our daily essentials. One such daily essential is milk deliveries. Milk delivery software is designed to streamline operations for dairy businesses and provide milk at their doorsteps, enhancing customer convenience. The software solution offers tools and features that ensure a smooth, efficient, and customer-friendly milk delivery service, from order processing and route planning to real-time tracking and customer communication.
Table of content
What is milk delivery software?
Milk delivery software is a cloud technology that supports a subscription-based scheduled delivery model, specially designed to fulfill the demands of milk distribution businesses. It automates and simplifies milk delivery operations, including subscription and one-time scheduled order processing, route planning, recurring payment management, stock planning and leveling, route planning and optimization, and reports and analytics generation.
What is Milk Delivery Solutions (MDS)?
Milk Delivery Solutions is a milk delivery software specially designed to cater to the needs of your milk delivery business. It offers complete operational visibility and control, empowering milk business owners. The software aims to streamline and optimize processes to reduce operational costs and improve efficiency and profits.
Components of Milk Delivery Solutions
Our delivery solution provides three components that work together, ensuring real-time updates on all operations. The three components are the admin panel, the customer app, and the driver app. Any activity in any of the components by the delivery driver or the customer is reflected on the admin panel. Furthermore, updates are reflected and updated on the relevant platform for any modifications the admin makes from the dashboard for the delivery boy or the client. Now we’ll discuss three platforms briefly.
The admin panel
It is a web panel for milk delivery business owners that gives them a 360-degree view of their businesses. It allows them to manage and track orders, payments, stocks, and overall business reports and analytics. The features of the admin panel are:
- Order processing (One-time and subscription orders)
- Stock management (Future demand and buffer stock management)
- Route planning (route optimization and scheduling)
- Recurring payment management
- GPS driver tracking
- Unallocated addresses based on Geo-coordinates
- Reports and analytics
The customer app
It is a mobile app for Android and iOS that allows customers to place and manage their one-time and subscription milk orders. The customer app is an intermediary platform between customers and business owners, fostering transparency and an enhanced customer experience. The features of the customer app include:
- Place and manage one-time and subscription orders
- Flexible payment options (cash, online, and in-app e-wallet)
- Real-time order tracking
- Notifications and reminders
- Order summary and invoices
- Feedback and suggestions
- Refer and earn
The driver app
It is a mobile app for the delivery driver that provides them with daily task clarity. It includes delivery information, like the customer address, order details, and delivery schedule. The features of the milk delivery driver app include:
- Run-time order placement and edits
- Electronic proof of delivery and payments
- Collect and record payments (cash and online)
- GPS navigation
- Register new customers
How does Milk Delivery Solutions work?
The milk delivery solutions automate business operations, which include several steps, ensuring fresh and accurate delivery of milk orders to customers. The typical process of last-mile milk delivery includes:
Step 1: Ordering
Customers can place their orders from the mobile customer app. They can edit, cancel, reschedule, pause, or resume the one-time and subscription orders. The milk delivery customer app offers a flexible ordering process that allows customers to choose delivery frequency (daily, alternate-day, or custom day), delivery schedule (morning or evening), and number of deliveries.
Note*
- Admin can create as many delivery schedules as needed.
- Admin can also set infinite deliveries for milk subscriptions and allow customers to stop the subscription as required.
Step 2: Order assigning
Admin accepts the orders and the orders are assigned to the drivers to whom that particular route has been allotted and who deliver within that delivery schedule. The delivery address is added to the delivery sequence and the route is optimized. The admin checks the stocks and collects milk as per the requirement.
Step 3: Order dispatch
The order details are auto-updated on the milk delivery driver app. The order is picked up along with other orders to be delivered on that schedule. The order is sent out for delivery. The deliveries are made in sequence.
Step 4: The order is delivered
The delivery driver delivers orders to the customers’ doorsteps. Drivers collect cash or online transactions and record them on the app, which is auto-updated on the admin panel. They obtain digital signatures or images as electronic proof of delivery. Delivery drivers mark the orders as delivered and canceled.
Note*
- Admin can define the payment model as prepaid or postpaid or set it to hybrid.
Step 5: Invoices
Admin defines invoices as weekly or monthly that are auto-generated. The invoices are sent via email, SMS, or WhatsApp. Customers can make these payments online or in cash.
What are the features of Milk Delivery Solutions?
Milk Delivery Solutions is your one-stop solution for your milk delivery subscription business and offers several features that help you minimize operational costs and increase revenue. The software solutions include six modules that will be discussed below in detail with their features. The milk delivery system includes six modules: order management, product management, customer management, stock management, delivery management, payment management, and reporting and analysis.
Order management
It automates the order process, allowing customers to place and manage their orders from the mobile app. The automated system improves order accuracy, ensuring timely deliveries and increased customer satisfaction. Automated order management includes:
- Create orders (both one-time and subscription orders)
- Edit, cancel, and reschedule orders (both one-time and subscription orders)
- Pause and resume subscription orders
- Offer infinite deliveries for subscription orders
- Allows customers to customize their order (choose- delivery frequency,
- schedule, and number of deliveries)
Product management
The system allows the business to add and manage as many products as required. They can create several categories for product bifurcation, which improves the customer’s journey, allowing them to find the needed product faster. The product management includes:
- Manage multiple categories, sub-categories, brands, and products.
- Define product type (subscription or one-time product)
- Create combo or configurable product
- Allocation of product delivery for specific days
- Define the cut-off time for ordering a particular product
Customer management
The system includes an integrated Customer Relationship Management (CRM) system that stores all the customer’s data. Businesses use the data to offer personalized experiences to their customers to improve customer loyalty and retention rates. Customer management allows you to:
- Create and manage customer profiles
- Acquire customers on-field while making deliveries from the driver app
You can refund, deduct, or recharge the in-app e-wallet of the particular customer or in bulk - You can create groups (based on the revenue generated)
- Offer credit limits to individual customers or the customers of a particular group
- Obtain customer feedback and suggestions
- Manage customer types (residential and commercial customers)
- Offer special discounts and referral coupons
Stock management
The system automatically generates precise stock reports that allow you to track stock in real time. Precise stock reports ensure you have optimum stock, preventing overstocking and overselling. The stock management includes:
- Predict stock demand for the next 7 days
- Track stocks in real time
- Allocate stock based on geo-fencing
- Generate low-stock reports
- Manage buffer stock
- Track and manage return stock
Delivery management
The software automates delivery planning, making it simple and ensuring on-time and accurate deliveries. It aims to minimize delivery costs and maximize productivity, which allows you to serve more customers in the defined time. Delivery planning includes:
- Mark deliverable areas and define area-specific day allocation deliveries
- Create multiple delivery routes
- Define delivery schedules and set cut-off time
- Create driver profiles and allot delivery routes and schedules to them
- Manual and auto-route optimization
- GPS order and delivery driver tracking
- Manage shifts of the drivers
- Mark and manage driver attendance
- Track and manage empty milk glass bottles
Payment management
The software automates invoice generation and offers flexible payment options. It improves invoice accuracy, preventing invoice reworks. Payment management includes:
- The system supports prepaid, postpaid, and hybrid payment model
- Set auto-charge (debit/ credit card)
- Make e-wallet payments and reconciliation
- Customer-specific invoice terms (weekly and monthly)
- Multiple-payment options (online gateways, wallets, cards, or bank wire transfers and in cash)
- Send pending payments and low-balance reminders
Reporting and analysis
The software auto-generates business reports that will help you understand the financial health of your business. You can plan and strategize future business sales and expansion. Reporting and analysis include generating:
- performance analysis
- Failed payment reports
- Customer reports
- Transaction reports
- Sales reports
- Delivery reports
Benefits of MDS that will help milk delivery business grow
Milk delivery software offers various benefits for door-step milk delivery businesses, aiming to improve efficiency, productivity, and customer satisfaction. Some of the advantages of milk delivery software are:
Enhanced efficiency
- Streamlines the process of taking orders, reducing errors and saving time.
- Route optimization reduces fuel costs and delivery times.
- Track and manage stock levels in real time, preventing shortage or overstocking of the products
Improve customer service
- Allowing customers to track their orders in real time fosters transparency and trust.
- Supports various payment gateway integrations, improving customer satisfaction scores.
- Offering a user-friendly customer app to manage order subscriptions enhances customer experience.
Cost saving
- Automation reduces the need for manual labor and reworks due to errors, cutting down on operational expenses.
- Precise stock reports reduce waste from expired or unsold products.
- Route optimization creates an efficient delivery route, which helps minimize fuel consumption and fuel costs.
Data insights
- The system provides valuable insights that help you understand customer preferences and behaviour, allowing you to offer a personalized experience.
- You can track key metrics to identify areas for improvement and optimize operations.
Scalability
- The software allows you to handle increased order volume and expand delivery areas without increasing overhead.
- It gives your business a competitive edge in the market.
Conclusion
Milk Delivery Solutions has transformed over 100 dairy businesses and has successfully merged traditional milk delivery services with advanced technology. The software is designed to improve customer satisfaction, enhance efficiency, and drive business growth through real time tracking, automation and insightful analytics. Book a free demo to see how Milk Delivery Solutions fits your milk delivery business and how you can drive success.
